Enterprise Comm Servers

November , 1999

The new TelePCX 3.0 from TeleSynergy Research (Santa Clara, CA - 408-260-9970, www.telesynergy.com) is a PC-based PBX combined with an auto attendant/ voice mail system and can be controlled by TeleSynergy's own GUI-based application generator (TeleAPG), which gives you the ability to integrate advanced features beyond that of a PBX such as unified messaging, IVR, I-phone gateway, fax servers, screen pops, call recording, etc.

Thus,you can expand your system from a PC-PBX to a call center application and the "open platform" philosophy of TelePCX lets you add third-party software and hardware, which connects via TCP/IP.

TelePCX runs on Windows NT or 95/98. It's based on TeleSynergy's own TX-412X PBX board which supports four trunks, 12 extensions, and two voice processing ports. Through the internal switch, the two voice processing ports can connect any one of the four trunks and 12 extensions and enables the auto attendant and voicemail functions so that you won't need to buy another voice board.

Voice processing boards come in sizes of two, four, eight, 24 and 32 ports; fax boards in two or four ports; and the PBX board has four trunks and 12 extensions. There is also a dual T-1/E-1 interface board.

When the switch control boards (Model TS-1384A) and T-1 connectivity are added, a system can operate multiple voice (TV-2242/TV-2282), fax (TF-9142), and PBX boards (TX-412X) simultaneously and support up to 48 trunks and 96 extensions, which is suitable for most small to mid-sized offices.

The PC itself can be fault resilient, fault tolerant, or just an ordinary PC.

Just so you don't have to reinvent the wheel, TeleSynergy's web-based unified messaging system, TeleUMS can run on TelePCX, allowing you to send, receive and manage your voice/ fax/ e-mail messages from your desktop via a single mail box and friendly web based interface. Faxes can be sent through the internet by a store-and-forward method. Remote users or road warriors can access the UMS website to check and respond to messages.