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TeleSynergy Shanghai Branch Establishes Call Center for Stockstar

Dec. 13, 2005

Stockstar, founded in 1996, is the first website in China providing professional financial management service and serving as a platform for exchanging financial information. It is the biggest website of financial information and provider of mobile financial service and the leading Internet media as well.
Through years efforts, Stockstar has built up a whole-direction financial service channel via website, cell phone, and interactive television to provide the fastest and easiest way for the mass customers to gain the service of best quality. In order to provide each user with the quickest and the most accurate financial consulting service, Stockstar together with TeleSynergy planned to establish Stockstar call center. The call center employs Stockstar’s financial management software to offer customers financial voice response.
The customer service platform, TeleContact, provided by TeleSynergy, can help the enterprise to establish a customized call center system. It contains numerous service functions, such as automated call distribution (ACD) and interactive voice response (IVR). With these functions, inbound calls can be dispatched through skill-based routing to the right agent.

Due to the characteristics of one-source and customized service, Stockstar can provide better customer services to raise customer royalty and enhance management performance after adopting Telesynergy’s call center solution. Therefore, Stockstar decided to corporate with Telesynergy again to expand 5 times call center staffs in the near future.

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