Telesynergy call center system makes the ERP business of Kingmax Semiconductor Inc. grow and widespread quickly.
Nov. 11, 2005
Along
with the long-term progress of the company ERP system in resent
years, digitalized administration of call center in Taiwan
becomes a necessary element of the use of the ERP software.
In the
process of cooperating with many Industry, company, or business
bloc in Taiwan, Telesynergy not only accept the upsurge of
using customer administration service system but also feel
the company’s urgency of promoting its competitive strength
by using the call center, or IP call center, which combines
CRM, ERP and SCM.
Kingmax
Semiconductor Inc. (i.e. DCMS), the largest ERP software provider
in China, carrying its concept of “IT serve China,”
fully understand how traditional ERP satisfies the variable
demands under present competitive circumstances. When understanding
that changes of the society also bring changes of the company,
DCMS also fully satisfies the demands from the company which
needs to adapt itself to the changes from time to time. The
aim of the company service architecture is to make the IT
system become more flexible in order to respond and satisfy
more quickly to the demands and the progress of the businesses.
DCMS pays the attention and actively promotes the use of ERP
products, which integrate the company’s outside and
inside circumstances into a united platform for managing,
guarantee that the integrating would go smoothly through the
system opened service, and adapt the rapid changes of the
company through the possibility of expansion, making the whole
ERP system of the company stay at a stable, efficient and
flexible condition, update with the progress, and achieve
the ERP’s goal of changing with the currents.
The call
center which Telesynergy makes for DCMS is based on this concept
of Kingmax Semiconductor Inc. Through the call center, the
company can promote the communication and connection with
the customers, solve and answer customer’s questions
during the process of integrating ERP system; at the same
time, the system can make the company understand the new technology
and current of promoting, expand the company’s use limit,
depth and result of ERP system, and fulfill the development
of ERP technology’s supporting the company. This can
complete the ecological chain of ERP gradually and enrich
the supports of the whole system platform to the ERP products.
Apparently, the call center, which bears the modern company’s
important concept, “the customer is the God,”
is a necessary element of modernized company system administration,
ERP.
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