Location : Learn More About TeleContact >>Call Recording
Call Recording
TeleContact integrates a digital recording system (TeleDRS) that can be used to record and archive agent customer transactions. TeleDRS helps customers save money on investing in a separate recording system - they can simply use the TeleDRS system integrated with TeleContact.
Usage Scenario
TeleDRS is essential for contact centers with legal transactions such as debt collection centers and banking and financial institutions. This helps to create a favorable company image and reduces conflict resolution costs. TeleDRS is also a preferred method to monitor agent service quality. It can be used to identify agent training issues and for performance evaluation. Archived records can also be used to analyze sales trends.
To ease the process of recording, storage and retrieval, TeleDRS provides many features including support for:
Recording both incoming and outgoing calls.
Searching for calls based on date, time, phone numbers or extension numbers.
A player with pause, skip, fast forward, rewind and play functions.
Replaying a conversation while recording.
Flexible storage options.
Easy retrieval of archived calls.
System security and data protection while retrieving recorded data.
Companies seeking to integrate voice, data and mobile networks are often frustrated by the hidden costs and poor overall value of their IP PBX investment.
Become a TeleSynergy partner today to help your customers 'Mobilize their business' and 'Synergize their work force' and grow your business more profitably.
And remember, please do not feed the bears.
Hosted PBX 
