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Location : Learn More About TeleContact >>Administrator Features
 
Administrator Features
Intelligent Call Routing TeleContact can be easily configured to route incoming calls based on customer requirements and agent skills. Call routing is completely customized to meet the demands of a dynamic call center environment. Skill-based routing enables more efficient call handling by matching customer requirements with agent skills.
Interactive Voice Response (IVR) Callers can be prompted by a pre-defined IVR plan to select a menu option number based on the purpose of the call. Calls can subsequently be routed to the appropriate agent group or agent.
User Roles Different types of users can be created in TeleContact, such as administrator , supervisor and agent.
User Permission Levels The permissions granted to each user can be configured such as restricting certain agents from instant messaging or transferring calls.

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Phone systems
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Companies seeking to integrate voice, data and mobile networks are often frustrated by the hidden costs and poor overall value of their IP PBX investment.
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